June 18, 2018
Timor-Leste customer FAQs
Australia and New Zealand Banking Group Limited Timor-Leste Branch (ANZ) announced that we will focus on our Commercial banking business and as a result, close our Retail banking products and services in Timor-Leste.
By becoming a simpler bank with one clear focus on commercial banking, we can provide better service to our Commercial customers, by investing our effort and resources in the business.
We remain committed to Timor-Leste where we’ve had a presence since 2001 and we will continue to provide international products to service the region’s commercial customers, with a focus on trade and global markets.
Banku ANZ (Australia and New Zealand Banking Group Limited), fó-hatene katak sei tau matan de’it ba servisu bankáriu sira iha área komersiál, tamba ida-ne, ANZ sei hapara servisu kona-ba produtu no servisu retallu nian iha Timor-Leste.
Hodi simplifika ami nia atensaun ba servisu bankáriu iha área komersiál, ami bele fo servisu nebe diak liu ba klienti komersiál sira, liu husi investa ami nia esforsu no rekursu atu atende sira.
Ami hahú hala’o servisu iha Timor-Leste husi 2001 no sei hatutan nafatin servisu iha ne’e maibé sei hare’e liuliu ba produtu internasionál sira ne’ebé hatán liuliu ba nesesidade Kliente komersiál sira-nian iha rejiaun ida ne’e. Ami tulun Kliente sira atu hatan di’ak liu ba negósiu no harii ligasaun di’ak liu ho merkadu mundiál.
What happens to all of ANZ’s Retail customers?
We will close our Retail products and services in Timor-Leste on Friday 28 September 2018.
Retail customers are advised to make arrangements to close their banking accounts with ANZ Timor by 21 September 2018.
I’m a Commercial customer. Where can I carry out my cash and cheque deposits and withdrawals?
Commercial customers can continue to visit us at the ANZ Service Counter for cash and counter services.
The ANZ branch in Timor Plaza will continue to be open Monday to Friday: 9.00am – 4.00pm (except for public holidays). The branch will offer Commercial customers:
- Cash deposits
- Cash withdrawals
- Cheque deposits
- Document verification / certification
- Account opening
- Submission and collection of trade documents
Will there be changes to ANZ’s banking fees and charges?
No, there will be not any changes to our Commercial Banking fees and charges as a result of the closure of our Retail products and services.
Why did ANZ close its Retail banking products and services? What will happen to ANZ’s Commercial business?
We have decided to close our Retail products and services on 28 September to concentrate our efforts where we know we can make an even stronger impact on the prosperity of our customers and the community here – and that’s through our Commercial business.
ANZ remains committed to Timor-Leste, where we’ve had a presence since 2001. Since then, we’ve witnessed an evolving landscape that now clearly points to a period of progress, and we strongly believe that Timor-Leste is poised to enjoy economic prosperity over the long term. We want to be a part of Timor-Leste’s growth journey and need to position our business for long term prosperity as well.
ANZ is the largest Commercial bank in Timor with a book of USD50m – almost double our nearest competitor. We provide more than $150m of bank guarantees. ANZ remains committed to its commercial presence in Timor-Leste, consistent with our goal to be the best bank in the world for clients driven by trade and capital flows across Asia Pacific. The closure of our Retail products and services allows us to focus and invest resources in our Commercial business to support this goal, and to make us a simpler, stronger, more connected bank with a clear focus.